Example: 22. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. In most cases, you will have 20-45 days in which to respond to a chargeback. Duplicate Processing - 81The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:The reason code may not necessarily reflect the actual reason for the chargeback, but you ought to respond to it based on the provided chargeback code. Specify the invoice date and net due date to assign to chargebacks. The good news is that most of these invalid claims are disputable by the merchant. MasterCard time limits vary depending on the applicable reason code. The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. You cannot effectively fight chargebacks until you identify which of these three things is actually responsible. Chargebacks were introduced as a form of consumer protection against. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Notes. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. DESCRIPTION Why did I receive this chargeback? Mastercard is in the process of updating chargeback management regulations. Level 2/Phase 2: Chargeback. Linda was in urgent need of cash at a subway station so she decides to go to a nearby ATM and withdraw cash. The reason codes are grouped into several broad. 11/03/15 Updated these MasterCard. Specify the invoice date and net due date that you want the system to assign to chargebacks. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. The cardholder claims they were charged multiple times for a single transaction. The most comprehensive guide to chargeback reason codes. Our Address US Head OfficeACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Availability Date: October 24th, 2021. Let’s say you got a Visa chargeback with reason code 13. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. May 2011: 5. Merchants who believe they have received an invalid chargeback under reason code 13. 1: goods not received. Payment Capture. In fact, 91. Transaction Amount: Decimal 0. It’s even more frustrating if you don’t understand what the chargeback code means. Issuers are currently allowed to use reason code 4859, however, this code will soon be eliminated. Unauthorized returns (R05, R07, R10, R29, R51): 0. 4846. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)Chargeback message reason code 4853 is used to generate a cardholder dispute chargeback. So don’t spend another second worrying about chargebacks. Step 1: Identify the Source. These codes fit into four categories: (10) Fraud: For transactions where no EMV chip was used, stolen payment card credentials were used or transactions were flagged by the Visa Fraud Program. That suggests that in the times when merchants are compelled to file a dispute, most of the time they will prevail. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. 4859: Addendum, No-show, or ATM Dispute: 4860: Credit Not Processed: The following table lists the American Express chargeback reason codes and their descriptions. Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). 4808 – Authorization-Related Chargeback – Cardholder-Activated Terminal (CAT) 3 Device. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. Instead, ask for a different form of payment. • Removed reason code 4840 (Fraudulent Processing of Transactions) Chapter 1—General Information. At Visa they used to receive reason code 98. Loss, Theft, or Damages chargebacks, for example, formerly fell under legacy reason code 4859, which should no longer be used. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Card Type Reason Reason Text Chargeback Category Preventable Reversible Code MASTERCARD 4802. . Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). “Visa has 28 different reason codes. Reason Code 53 re-presentments must be processed within 45 calendar days from the. mastercard-reason-code-4859. 4812 – Account Number Not On. ”. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. Reason Codes Category 4: Processing Errors. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. Steps to Prevention. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. 4859: Services Not Rendered: 4860: Credit Not Received: 4863: Cardholder does Not Recognize: Potential Fraud: 4870: Chip Liability Shift: 4871: Chip/Pin Liability Shift:The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. The customer regrets their purchase. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. If you're contesting a chargeback, you'll need solid evidence. What is Visa chargeback reason code 13. 01/2099. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. txt) or read online for free. In the distribution industry,. UA05 Fraud – Chip Counterfeit Transaction. September 2011: 5. When necessary, an additional message will be provided along with the reason code to inform the merchant which particular type of chargeback applies to the claim. chargeback: The buyer filed a chargeback with the credit card issuer. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa simply underwent with Visa Claims Dissolution. While creating the reason codes, the. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Chargebacks may happen for a variety of reasons: the most common are returns of goods, cancelled services, quality disputes or processing errors, and fraud. 9% and 100 chargebacks per month], you can get into the excessive chargeback program, which can cause penalties of up to $50 per chargeback. In general, this means the cardholder was not happy with a purchase and blames the merchant. Q. You’ll want to carefully review all chargeback reason codes so you are familiar with the very detailed regulations. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. What are chargeback reason codes? Mike Conway 2021-03-04T20:56:54+00:00. The network hasn't wholly disallowed some old codes. Mastercard chargeback reason code 4834 is one of the numeric labels assigned by banks to Mastercard disputes, indicating the given reason for the claim. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. This chargeback<br />. Those reasons are explained through the corresponding reason codes. The chargeback timeline can be based on one of several start dates: If the delivery date or service performance date was not specified, the issuer must wait at least 30 calendar days after the transaction processing date to initiate the chargeback but not exceed 120 calendar days. Your issuing bank will often give you. Card RType eason. 4807 – Warning Bulletin File. Each chargeback received a numeric code which is known as the “reason code”. Not only do you need to know how long the timeline is, but you also need to know when the clock. 3: Goods or services were not received: C08: RG: 4855: 13. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. Chargeback reason code. Mastercard Reason codes fall under four categories. “American Express Chargeback Reason Codes | Sift”. Card RType eason Code. M10 Vehicle Rental – Capital Damages. 2. In fact, 91. The newer system is designed to. 5 Visa Fraud Monitoring Program. 4: Other Fraud–Card-Absent Environment. Transaction not authorised – the Card Issuing Company is stating that an authorisation code was required for the transaction, but it was not obtained. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. Make the terms of your subscription clear. Leave a reply Cancel reply. At their core, false declines are legitimate transactions that get blocked on the suspicion of fraud without any fraud actually occurring. Which is meant to know the reason for the dispute. 3. Mastercard chargeback reason code 4859 falls under the “Cardholder Disputes” category. Check with the issuing banks to determine what time limits may apply to you. , Visa uses a two-digit code; Mastercard uses a four-digit code. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. DE 72 (Data Record). The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Authorization. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. There are four primary phases to a Visa dispute: After Visa adopted VCR processes, most card networks altered their dispute cycles to be more in line with that used by Visa. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. 5%. 4859 – Addendum, No-Show, or ATM Dispute – Transactions Not Involving a European Issuer or Acquirer. Chargeback. American Express is incentivized to keep their customers happy. Code. The shorthand description is “Addendum, No-Show, or ATM Dispute. The shorthand description is “Credit Not Processed. It’s crucial that you recognize the common merchant errors that might trigger a reason code 13. During this process, the representative of the institution examines the reasons’ list. 3 is the less common version for card-present transactions. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andChargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableWhat is Visa chargeback reason code 12. 4855. 4859 (Addendum, No. In 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. In short: yes. Top chargeback reason codes: Visa Allocation reason code. Versions Affected: v5,. A reason code or a chargeback reason code is a string of symbols (numbers and letters). Merchant Should Demonstrate: That they fulfilled retrieval request on time. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. 10. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. The merchandise was as described or was not defective. Each bank card network has its owner list of reason codes banks must prefer from. 6, "Chargeback Reasons" Added requirements for each Chargeback Reason code. An issuer may continue to use reason code 4841, 4855, 4859, and 4860, however, 4841,4855, 4859, and 4860 will eventually be eliminated as. MasterCard: Reason Code 4859 Services not rendered. Chargeback reason codes are one piece of evidence you can use to make your case. Reason codes for chargebacks are assigned by issuing banks at the time of their creation, depending on the nature of their occurrence. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. MasterCard Reason Code 4859, Services Not Rendered; The reason code descriptions. Visa ® has launched the CE 3. Each card issuer follows their own standards for defining reason type, code and its format. Discover:. Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. In order to fight a chargeback effectively, however, you'll need to know the reason code. reason code information. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37 Dispute reason code triggered. the Airline cancelled the original ticket; That credit for duplicate charges was completed or multiple<br />. 08. Fraud-related Chargeback Counter Exceeds Threshold. 11. The code can be used in multiple specific situations, many of which had their own individual codes at one. A chargeback is a transaction that is disputed by a cardholder or issuer. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. Payment method Payment amount Dispute reason code triggered Dispute code category. pdf), Text File (. These may impact the dispute time limits. Multiple Authorization Requests. Product/service not received. Updated Disputes/Chargeback Policy Coming April 2024While the updates have been published, they do not go into effect until Oct. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. [1] Sift. None. They also can’t prevent the lost sales revenue and merchandise resulting from a consumer dispute. Merchants can find a. Chargeback reason codes and what do they mean? Visa Chargeback Reason Codes. . 4859: Addendum, No-show, or ATM Dispute: 4860: Credit Not Processed: The following table lists the American Express chargeback reason codes and their descriptions. (11) Authorisation:These chargebacks occur to resolve chargeback-related disputes between network members. The time limit for issuers to instigate a first chargeback are calculated based off the Central Site Business Date (the processing date of the first presentment) and are usually 60, 90, or 120 days in duration. Section5. Time Limit. Visa Chargeback Codes: 30: Services not provided or Merchandise not received : 41: Cancelled recurring transaction : 53:. New Visa CE 3. In most cases, cardholders may only file a chargeback within 120 calendar days of the Central Site Business Date, with some codes requiring shorter timeframes. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. 00 EUR as a Withdrawal fee. American Express: Reason Code C08 Goods or. Visa has recently announced changes to its chargeback rules. Some credit card companies also include a short phrase describing the code and chargeback. 4859: Services not rendered : 4860: Credit not processed : 4862: Counterfeit Transaction - Magnetic stripe POS fraud : 4863:Chargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. He claims he contacted the hotel and they do not have record of the. September 26, 2023. Values are: Blank: Use the receipt G/L date. 4855. . Section5. Authorization. Discover: Reason Code 4755 Non-receipts of goods or services. The shorthand description is “Authorization-Related Chargeback. Not only do you need to know how long the timeline is, but you also need to know when the clock. Reason codes are important to help merchants address recurring. The time limit for issuers to instigate a first chargeback are calculated based off the Central Site Business Date (the processing date of the first presentment) and are usually 60, 90, or 120 days in duration. To generate a chargeback, the issuer must submit the First Chargeback / 1442 message with the applicable message reason. 5. The chargeback can be for the total transaction amount or a lesser amount. In the case of friendly fraud, that reason could be completely invalid and. ”. Card RType eason Code. MasterCard time limits vary depending on the applicable reason code. If you believe you have received an ACH return in error, you can contact your bank. message. It is subject to change and may not include every currently known dispute reason code. Each chargeback claim is given a reason code, which helps explain to merchants the reason for the dispute. Discover: Reason Code 4755 Non-receipts of goods or services. 1. 4859. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. See Reason Codes for more. Paymentology will submit the chargeback using the appropriate chargeback reason code. If a dispute has a strong enough basis to warrant a chargeback, Discover will send a chargeback notice to the merchant along with the reason code for the chargeback. Chargeback reason code 11. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37API status is resolved and chargeback code is AUTO. Reason Codes: 08 / 20 / 71 / 72 A card was used either before or after its valid date Never process a transaction on a card prior to, or after, the valid date. Specify the default reason code that you want the system to assign when you enter a chargeback amount. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. Accepting recurring transactions is enough cause for acquiring banks and processors to label you as a “high-risk” merchant. Reason codes are created by the major. 3 falls under the “Consumer Disputes” category. American Express: Reason Code C08 Goods or services not received. France saw a drop of roughly 50% during the same period. 4 spec (Section 8. A Mastercard chargeback reason code is a code number that’s assigned to one or more specific chargeback issues when a Mastercard is declined. Under certain circumstances, networks like Mastercard may allow consumers to reverse a payment card transaction by. Each code corresponds to an issue or problem. Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesn’t happen often). -. The merchant failed to ship the merchandise by the promised delivery date/time. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. 0 rule changes take effect April 15,. Below is a list of Mastercard chargeback codes used in eCommerce. Reason code 4853 falls under the broad category “Cardholder Dispute,” meaning the cardholder is saying something about the transaction is wrong. That's why we've created this guide, which goes over what reason codes. The shorthand description is “Late Presentment. Authorization. ”. 15, 2021. 543 Proper Use for Acquirer’s Second Presentment. Inform your acquirer of the date that the credit was issued. For details on how to receive notifications of chargebacks, accept or dispute them, and submit evidence to. What is Mastercard chargeback reason code 4855? Mastercard chargeback reason code 4855 falls under the “Cardholder Disputes” category. EMV has been a mostly global standard since 2004. Reason code 4859 - Services Not Rendered; Reason code 4860 - Credit Not Processed; Reason code 4863 - Cardholder Does Not Recognize- Potential Fraud; Reason code 4801 - Requested Transaction Data Not Received. Each chargeback reason code has specific rules and documentation requirements. Try Shopify free for 3 days, no credit card required. Both EFM and ECM measure compliance at the MID level. Reason Code Description; 4507: Incorrect Transaction Amount or Account Number Presented: 4512: Multiple Processing: 4513: Credit Not Presented:Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. Availability Date: October 24th, 2021. The reason_description field lists the chargeback reason. ) A no-nonsense summary of evidence that proves transaction is legit. Eligible Chargeback Reason Codes . But, merchants should be aware that, eventually, everyone will be required to use the new designations. For defective or “Not as Described” reason codes. Make the terms of your subscription clear. Codes are not often shared between issuers which means it can be difficult to remember the details of each. Let us now get information about the basic explanation about MasterCard Chargeback Reason Codes. M49 Vehicle Rental – Theft or Loss of Use. Chargebacks may happen for a variety of reasons: the most common are returns of goods, cancelled services, quality disputes or processing errors, and fraud. Notes. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code F29, which indicates an unauthorized transaction that the cardholder does not believe they should be responsible for paying. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. Every chargeback comes with a reason code. R03 Insufficient Reply. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. Then it chooses the most applicable code for a. If a criminal manages to defeat the technology and complete an online purchase, Mastercard will shift liability away from the merchant and onto the issuer. One of. Reason code 83 represents a chargeback categorized as. UA06 Fraud – Chip and PIN Transaction. 7. Include any terms relevant to the transaction, including return, cancellation and. processed the transaction correctly. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at. Reason Code 04. Your chargeback response must include at least one of the following items: Explanation and documentation to refute the cardholder’s claim. This scenario applies when the arbitration was raised by either the. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. 10. MasterCard Reason Code 4859, Services Not Rendered The reason code descriptions are self-explanatory, but let us break them down a little more. 543 Message Reason Codes for Intra-European and Inter. Specifically, these updates only pertain to transactions that are charged back after Oct. Acquirer Reference Data (ARD) Does Not Match or is Invalid. chargeback. Chargeback and Reason Codes. Maestro. Corresponding Retrieval Reference Numbers mapped for the same Card Number and ARN in Chargeback application. In that way, winning one dispute may help prevent the next chargeback to come after it. 543 Proper Use of Interregional Message Reason Code 4880. For example, some reason codes offer cardholders over a year to file. . It’s important that you include a copy of your customer terms and conditions in order to prove that the customer knew what to expect from the outset. The following are some examples: Visa Reason Code 13. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. By entering your email, you agree to receive marketing emails from Shopify. Chargeback Reason Codes - Visa and MasterCard Chargebeack reason codes with complete description and timeframes to dispute. Get to complete guide to Mastercard reason codes, including all the detailed news, chargeback time limits, and diverse significant information you needs. 561 Message Reason Code. Discover: Reason Code 4755 Non-receipt of goods or services. 1? Visa chargeback reason code 12. Issuers are currently allowed to use. 4834. Mastercard Reason Code 4859: Addendum, No-show, or ATM Dispute Description The Cardholder participated and completed an ATM or an automated cash payment. When one cardholder initiates a dispute with their issuing. Level 3/Phase 3: Second presentment, second chargeback, or pre-arbitration. Fraudulent. Example: 25. Here’s how reason codes make it easy for you to check the status of your disputes or chargebacks: Mastercard Chargeback Reason Codes Demystified. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. For best results, your chargeback win rate should be as close to 100% as possible. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. © The time limit for issuers to instigate a first chargeback are calculated based off the Central Site Business Date (the processing date of the first presentment) and are usually 60, 90, or 120 days in duration. Mastercard Chargeback Reason Code 70: Chip Liability Shift. If you leave this processing. These chargebacks will show up under reason codes that will, on first glance, appear legitimate. 4860 – Credit Not Processed. Product/service not received. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. . If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. The reason code used to describe the dispute will determine the chargeback time limit. Batch chargeback process. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. 4. ©Mastercard: Reason Code 4859 Service not rendered. These fees are nonrefundable, even if the merchant ultimately beats the chargeback. Unlike other. While there are many chargeback reason codes, all chargebacks fall into one of three categories:WEX began issuing chip cards in Q4, 2020. If one of your customers issues a chargeback through their bank, you have the chance to dispute it and win back the funds. MasterCard does not have an equivalent reason code. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. 4859: Non-Receipt of Goods or Services: Services Not Rendered: 4862: Fraud: Counterfeit Transaction Magnetic Stripe POS Fraud: 4863:Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. 4. This chargeback occurs when merchants do not adequately provide currency information. 2. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. 1. Values are: Blank: Use the draft G/L date. None. Visa chargeback reason codes. This will be referenced in the chargeback notice you received. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. Supporting Documents. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. Maestro. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. . Chargeback reason code - A numeric, custom way to explain the reason of raising a chargeback specific per Card Scheme, e.